Reply by Vacation Rental Pros

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Customer service
Product or Service Quality

We booked a condo in Florida using Vacation Rental Pros. 7 months after we booked it (4 months before our scheduled vacation) with payment already made, they call to tell us that they double booked the condo and we would need to move.

They wanted to move us to a worse condo as well. After we pushed the issue questioning how they could have double booked and why it took so long to figure out (their excuse - “computer glitch”), they called back and said that it was never double booked (so they lied), but that the owner of the condo decided they wanted to stay there that week, and “demanded” (their words) we be moved. So why now - a month and a half after this conversation- is that SAME condo available for rent on the same week we originally had it booked for?!

Unbelievable. I’ve emailed the owner of Vacation Rental Pros with no response from the company.

Product or Service Mentioned: Vacation Rental Pros House Booking.

Reason of review: Poor customer service.

I didn't like: Lousy customer service.

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