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What Their Customers Are Saying ?

Vacation Rental Pros - Great Vacation

Vacation Rental Pros
We used Vacation Rental pros for the first time last year and we were very pleased. It was easy to make our reservation. Our check in was quick and easy and our condo was wonderful. The pictures on their website were accurate and the condo was what we expected. We were able to walk right out to the beach over a nice walkway. We enjoyed our stay so much so, we have already booked our vacation for this year and are looking forward to it. If... Read more

Vacation Rental Pros - Anastasia 404

Vacation Rental Pros
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Spent the month of November at this unit. Property was accurately described. Kitchen was well stocked and ample towers for bathrooms were available. Vacation started out a little rocky as the gate code had changed the day we arrived and the code we had was the old one. Checking in on a Sunday night, we had no one to call. Luckily a permanent resident took pity on us and let us in. We contacted maintenance for a few minor issues and they... Read more

Vacation Rental Pros - VRP is AWESOME!

Vacation Rental Pros
Renting from VRP was our first time renting a condo for vacation, as our family outgrew a typical hotel room. They walked us through everything, and provided a condo of excellent quality, even better than was advertised! We loved our experience, and are SO ready for our next vacation! This stay we stayed at the Golf & Racquet Club and the only thing that could have been better was if the condo was directly on the beach! I loved that the beach... Read more
Thank you for taking the time to leave a review. However, we have paid you the full amount that was agreed upon, despite you not completing the job and your children utilizing the house for their own entertainment purposes. We have spoken with you and you agreed to...
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#1361902
Thank you for taking the time to provide feedback. We are sorry to hear about your experience. We have been trying to get in contact with you to discuss your concerns and to come to a resolution.
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#1321765
Thank you for taking time to provide feedback. We are very sorry to hear about your experiences. We understand your frustration for the condition issues you had encountered. It is our goal to make sure that customers are satisfied when they do business with us. In your...
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Vacation Rental Pros's reply to:

Thank you so much for taking the time to provide feedback. We are so sorry to hear about your experiences. We strive to ensure a happy and safe vacation for our guests; sadly, we missed the mark this time. Thanks to you, we can make better improvements to our...
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#1297247
Vacation Rental Pros's reply to:

Vacation Rental Pros - Dissapointed-property misrepresented
Thank you for taking the time to provide feedback. We are sorry to hear about your experience. Someone from our team will be in touch with you soon to address your concerns.
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#1223892
Vacation Rental Pros's reply to:

Thank you for taking the time to provide feedback. We are sorry to hear about your experience. Please be assured that someone will look into this issue and call you soon.
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#1218406
Vacation Rental Pros's reply to:

Thank you for taking the time to provide feedback. We are very sorry to hear about your experience. We are very empathetic of your situation, but unfortunately this was out of our control due to the new regulations being enforced by the HOA. We are sincerely sorry we...
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#1170796
Thank you for taking the time to provide feedback. We are sorry to hear about your experience. We would like to learn more about your concerns so we can better address them. Someone from our team will be in touch soon.
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#1167970
Resolved
Vacation Rental Pros's reply to:

Thank you for taking the time to provide feedback. We are very sorry to hear about your experience. Please be assured that the senior management team are reviewing your concerns.
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#1159353

Contact Vacation Rental Pros

Mailing Address:
Vacation Rental Pros
200 Executive Way, Suite #200
Ponte Vedra Beach, Florida 32082
United States
Phone:
(904) 853-3319
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Vacation Rental Pros Products and Services

Vacation Rental Pros's reply to:

Thank you for taking the time to provide feedback. We are very sorry to hear about your experience. We are pleased to inform you that we have new people in the owner relations department so that your concerns will be more readily addressed.
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#1150682